Return and Exchange Policy

ELIGIBILITY FOR RETURNS

• Returns are accepted within 14 days of purchase/delivery. Items must be in original condition (unaltered, unworn, and in original packaging) and accompanied by a sales receipt or packing slip.
• For purchases beyond 14 days, items may be eligible for store credit or exchange, provided they are in perfect condition.
• Personalized, engraved, or altered items are final sale and not eligible for return or exchange.
• Refunds will be issued in the original form of payment.
• Shipping and import fees are non-refundable.

RETURN GUIDELINES

• All return requests must be sent to shop@goldmarketflorence.com. Packages sent without prior notification will not accepted.

• Refunds for international returns will be processed in euros based on the purchase price, regardless of currency exchange rates.
• Clients are responsible for shipping costs and any customs duties or import charges. We do not accept packages requiring customs payment.

FAULTY/DAMAGED ITEMS

• Lost items;
• Scratches or damage caused by normal wear and tear (e.g., a bent ring or broken chain), or improper storage of your item;
• Items that have been modified by a third party outside of The Gold Market;

THE GOLD MARKET FLORENCE SRL